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Return Policy
At Strong and Handsome, your satisfaction and trust in our products are our top priorities. We are dedicated to delivering high-quality products that meet your expectations. Below is our return policy to guide you through any return-related queries:
1. Return Form and Support Every Strong and Handsome order includes a detailed return form. This document contains all the necessary information for processing returns, such as the return address, our helpline contact number, and our email address for further assistance. If you have questions or need guidance regarding returns or other matters, the return form is your go-to resource. For general inquiries, suggestions, or feedback, feel free to contact us directly at info@stronghandsome.com. We are committed to responding promptly and ensuring a seamless experience for all our valued customers.
2. Right to Cancel In compliance with European consumer protection laws, you have the right to cancel your purchase within 14 days without providing any specific reason. This 14-day cancellation period begins on the day you, or a third party authorized by you (excluding the carrier), physically receive the goods. However, for health and hygiene reasons, we cannot accept returns of products that have been unsealed or used after delivery. If you wish to exercise your right to cancel within this 14-day period, you must notify us in writing.
3. Damaged or Defective Products If you receive a product that is damaged or defective, please inform us immediately. You may request a replacement for the product or contact our customer support team using the details provided in the return form. Our team will initiate the return and replacement process within 24 hours of receiving your notification.
4. Non-Delivery If your order is not delivered within the time frame specified during the confirmation call, please reach out to our customer support team for immediate assistance.
5. Order Cancellation Once your order is confirmed during the verification call with our call center operator, cancellations are not permitted. We strongly encourage you to review your order details carefully during the confirmation process.
6. Product Efficacy Claims If you believe that a product did not perform as claimed, you may request a refund within 30 days of purchase. Each claim will be reviewed individually, taking into account factors such as product usage, contraindications, and external circumstances. Strong and Handsome reserves the right to evaluate these claims on a case-by-case basis.
7. Refunds Refunds, where applicable, will be processed using the same payment method used for the original transaction, unless explicitly agreed otherwise. No fees will be charged for processing refunds. Please note that while we aim to process refunds promptly, your financial institution’s processing times may vary, so we ask for your patience.
8. Customer Support Our customer support team is always available to assist with any questions, concerns, or feedback regarding our products. We value your trust in Strong and Handsome and strive to make your shopping experience as smooth and enjoyable as possible.
Thank you for choosing Strong and Handsome. We are here to ensure your satisfaction and provide you with the best possible service.
1. Return Form and Support Every Strong and Handsome order includes a detailed return form. This document contains all the necessary information for processing returns, such as the return address, our helpline contact number, and our email address for further assistance. If you have questions or need guidance regarding returns or other matters, the return form is your go-to resource. For general inquiries, suggestions, or feedback, feel free to contact us directly at info@stronghandsome.com. We are committed to responding promptly and ensuring a seamless experience for all our valued customers.
2. Right to Cancel In compliance with European consumer protection laws, you have the right to cancel your purchase within 14 days without providing any specific reason. This 14-day cancellation period begins on the day you, or a third party authorized by you (excluding the carrier), physically receive the goods. However, for health and hygiene reasons, we cannot accept returns of products that have been unsealed or used after delivery. If you wish to exercise your right to cancel within this 14-day period, you must notify us in writing.
3. Damaged or Defective Products If you receive a product that is damaged or defective, please inform us immediately. You may request a replacement for the product or contact our customer support team using the details provided in the return form. Our team will initiate the return and replacement process within 24 hours of receiving your notification.
4. Non-Delivery If your order is not delivered within the time frame specified during the confirmation call, please reach out to our customer support team for immediate assistance.
5. Order Cancellation Once your order is confirmed during the verification call with our call center operator, cancellations are not permitted. We strongly encourage you to review your order details carefully during the confirmation process.
6. Product Efficacy Claims If you believe that a product did not perform as claimed, you may request a refund within 30 days of purchase. Each claim will be reviewed individually, taking into account factors such as product usage, contraindications, and external circumstances. Strong and Handsome reserves the right to evaluate these claims on a case-by-case basis.
7. Refunds Refunds, where applicable, will be processed using the same payment method used for the original transaction, unless explicitly agreed otherwise. No fees will be charged for processing refunds. Please note that while we aim to process refunds promptly, your financial institution’s processing times may vary, so we ask for your patience.
8. Customer Support Our customer support team is always available to assist with any questions, concerns, or feedback regarding our products. We value your trust in Strong and Handsome and strive to make your shopping experience as smooth and enjoyable as possible.
Thank you for choosing Strong and Handsome. We are here to ensure your satisfaction and provide you with the best possible service.